Credit & Collections Support Specialist

HD Supply; New Braunfels (TX); On-site; USD 19,286 - 30,307; Full time

Job summary

HD Supply in Texas is seeking a customer service specialist responsible for responding to inbound calls, handling general account inquiries, and gathering necessary account information to support receivable collections.

The role requires accurate data entry into the order processing system, tracking orders to ensure on-time delivery, and documenting notes in business systems. HS Diploma or GED preferred with 0-2 years experience.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Responsibilities

• Performs accurate and timely entry of customer selections into order processing system.
• Monitors and tracks customer orders to ensure on-time delivery.
• Responds to general customer account inquiries by phone, e-mail, and fax.
• Performs necessary follow-up to meet customer expectations.
• Uses business systems to document notes and gather information.
• Resolves issues including processing adjustments on late charges and overages/shortages per guidelines.
• Participates in monthly audits and keeps account records updated.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Phone & email inquiries

Education

HS Diploma or GED

Tools

Order processing system

Job description

HD Supply in Texas is seeking a customer service specialist responsible for responding to inbound calls, handling general account inquiries, and gathering necessary account information to support receivable collections.

The role requires accurate data entry into the order processing system, tracking orders to ensure on-time delivery, and documenting notes in business systems. HS Diploma or GED preferred with 0-2 years experience.