Credit Services Associate I

HD Supply Canada, Inc; New Braunfels (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

HD Supply Canada, Inc. in New Braunfels, TX is seeking a Credit Services Associate I to respond to inbound calls and provide customer service for general account information.

You will gather and translate account data to support receivable collection and ensure accurate order processing and timely delivery. Responsibilities include data entry, order tracking, responding to inquiries by phone, email, or fax, and following up to meet customer expectations.

Formación

• HS Diploma or GED strongly preferred.
• 0–2 years of experience in area of responsibility.
• Able to respond to inbound calls and emails.
• Accurate data entry and documentation of notes.

Responsabilidades

• Enter customer selections into the order processing system accurately.
• Monitor and track customer orders per credit/collection standards.
• Respond to general customer inquiries via phone, email, and fax.
• Perform follow-up to ensure customer expectations are met.
• Document notes in business systems.
• Resolve issues with late charges and overages/shortages per guidelines.
• Participate in monthly department audits and maintain accurate records.
• Perform other duties as assigned.

Conocimientos

Customer service

Inbound calls

Account information gathering

Data entry

Educación

HS Diploma or GED

Herramientas

Order processing system

CRM software

Descripción del empleo

Credit Services Associate IWe use cookies to improve your experience on our site. To find out more, read our PRIVACY POLICY.### Credit Services Associate IApply: New Braunfels-TX-US: Full time: Posted Today: R26005538**Job Summary**Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.**Major Tasks, Responsibilities, and Key Accountabilities*** Performs accurate and timely entry of customer selection(s) into order processing system.* Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.* Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.* Performs necessary follow-up to ensure customer expectations are met.* Utilizes business systems to document notes and conduct information gathering.* Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.* Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.* Performs other duties as assigned. **Nature and Scope*** Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.* Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.* None. **Work Environment*** Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.* No travel required. **Education and Experience*** HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.**Our Goals for Diversity, Equity, and Inclusion**We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.**Equal Employment Opportunity**HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.