Customer Service Representative

Insight Global; New Braunfels (TX); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Insight Global is seeking entry-level Credit Service Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team handles frontline credit inquiries and serves as the gateway into the broader credit organization.

Responsibilities include handling ~60 inbound calls daily, providing account information, and collecting payments when applicable. Candidates should be able to work onsite and pass background and drug screening. Call center experience is a plus.

Formación

• Prior customer service experience handling high call volumes (50–70 calls/day).
• Ability to collect payment professionally and confidently on calls.
• Reliable and able to work fully onsite; pass background and drug screening.

Responsabilidades

• Handle a high volume of inbound calls (approx. 60/day) from customers, internal departments, and sales teams.
• Serve as the first point of contact for credit-related inquiries.
• Provide account information including balances, invoices, statements, and basic status.
• Collect payment on every call when applicable (collect on every call).
• Route calls to collections or other departments when requests fall outside scope.
• Support internal Customer Care and Sales with credit holds, account status, and order questions.
• Maintain a short and sweet call approach for quick resolution and efficiency.

Conocimientos

Customer service

Onsite work

Payment collection

Descripción del empleo

Insight Global is seeking entry-level Credit Service Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team serves as the front line for all customer credit inquiries and acts as the primary entry point into their broader credit organization. Most employees across credit, collections, and account services, including the senior manager, begin their careers on this team and are promoted internally.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 60 calls per day) from customers, internal departments, and sales teams
• Serve as the first point of contact for credit-related inquiries
• Provide account information including balances, invoice copies, statements, and basic account status
• Collect payment on every call when applicable (“collect on every call” model)
• Route calls to collections or other departments when requests fall outside scope
• Support internal Customer Care and Sales teams with credit holds, account status, and order-related questions
• Maintain a “short and sweet” call approach focused on quick resolution and high efficiency

Must Haves:

• Prior customer service experience (50-70 calls/day)
• Ability to collect payment professionally and confidently
• Reliable and able to work fully onsite
• Able to pass background and drug screening prior to start

Plusses:

Call center, credit, collections, or account support experience