Credit Services Lead: Customer Solutions

Spectrum, LLC; San Antonio (TX); Sur place; USD 65 000 - 78 000; Plein temps

Résumé du poste

Spectrum, LLC is seeking a Credit Services Lead (Customer Service) to guide a dedicated team in handling customer inquiries, escalations, and operational oversight. The role emphasizes problem solving, collaboration, and delivering excellent service while upholding company standards.

You will partner with managers to monitor daily operations, coach staff, and implement process improvements for efficiency and customer satisfaction. Some travel may be required as part of the role.

Qualifications

• 4 years related work experience.
• 3 years resolving difficult escalated issues.
• High school diploma or GED required.
• Strong written and verbal communication skills.

Responsabilités

• Support the Credit Services team with escalations and inquiries.
• Provide expert troubleshooting for customer inquiries and issues.
• Assist Managers with daily oversight and team coordination.
• Collaborate with colleagues to improve operational procedures and customer satisfaction.

Connaissances

Communication skills

Analytical ability

Problem solving

Formation

High school diploma or GED

Outils

ICOMS system

CSG billing

Description du poste

Spectrum, LLC is seeking a Credit Services Lead (Customer Service) to guide a dedicated team in handling customer inquiries, escalations, and operational oversight. The role emphasizes problem solving, collaboration, and delivering excellent service while upholding company standards.

You will partner with managers to monitor daily operations, coach staff, and implement process improvements for efficiency and customer satisfaction. Some travel may be required as part of the role.