Lead Credit Services (Prior Debt) (Bilingual Spanish)

Charter Communications; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and escalations, and by providing expert troubleshooting for complex inquiries. The role emphasizes collaboration, daily oversight, and process improvements to enhance customer satisfaction.

Join a team that values teamwork, growth, and work-life balance, with opportunities to lead training initiatives and strengthen managerial capabilities in a dynamic environment.

Qualifications

• Excellent written and verbal communication.
• Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations.
• Experience: Related work 4 years, Resolving difficult and escalated issues 3 years.

Responsibilities

• Handle questions and customer escalations for the Credit Services team.
• Provide expert support when troubleshooting issues and answering complex customer inquiries.
• Assist Managers with daily oversight and training/monitoring of team members.
• Collaborate closely with colleagues to support customers and each other.

Skills

Communication skills

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

ICOMS

CSG billing systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

CREDIT SERVICES LEAD (Customer Service) (CCO104)

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You'll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST

• Identifying and presenting improvements for operational procedures and customer satisfaction


• Assisting with training and monitoring team members


• Strengthening managerial skills and learning to delegate responsibilities


• Using creativity to problem solve

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years


• Education: High school diploma or GED


• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations


• Skills: Excellent written and verbal communication


• Schedule: Some travel required

Preferred Qualifications

• Ability to solve practical problems with a variety of concrete variables and limited standardization


• Knowledge of the ICOMS and CSG billing systems


• Effective organization and time management when multitasking

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.