Lead Credit Services

Charter Communications, Inc.; San Antonio (TX); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Spectrum is seeking a Credit Services Lead (Customer Service) to support the Credit Services team. You will handle questions, escalations, and provide expert support to resolve complex inquiries while collaborating with Managers.

This role emphasizes teamwork, training, and day-to-day oversight, with opportunities for growth and a strong emphasis on customer satisfaction and professional development.

Qualifications

• 4 years related work experience
• 3 years resolving escalated issues
• High school diploma or GED
• Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Excellent written and verbal communication

Responsabilités

• Lead Credit Services team and handle escalated customer issues
• Provide expert support to resolve complex inquiries
• Assist Managers with daily oversight and training
• Collaborate with team to improve procedures and training

Connaissances

Written and verbal communication

Customer service leadership

Formation

High school diploma or GED

Description du poste

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Credit Services Lead (Customer Service) (CCO104)

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills.

You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You'll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST

• Identifying and presenting improvements for operational procedures and customer satisfaction
• Assisting with training and monitoring team members
• Strengthening managerial skills and learning to delegate responsibilities
• Using creativity to problem solve

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Preferred Qualifications

• Bilingual Spanish
• Ability to solve practical problems with a variety of concrete variables and limited standardization
• Knowledge of the ICOMS and CSG billing systems
• Effective organization and time management when multitasking

#LI-TR1

CCO104 2026-85673 CCO104 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

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