Lead Credit Services (Prior Debt) (Bilingual Spanish)

Customer Operations; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and customer escalations. You’ll provide expert guidance and help oversee daily operations in a collaborative, growth-focused environment.

The role emphasizes problem-solving, training support for team members, and strengthening managerial skills while delivering high-quality service to Spectrum’s customers.

Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Responsibilities

• Handle questions and customer escalations and provide expert support to the Credit Services team
• Assist Managers with daily oversight and problem-solving
• Collaborate in a highly collaborative team environment

Skills

Communication skills

Analytical skills

Education

High school diploma or GED

Tools

ICOMS and CSG billing systems

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Credit Services Lead (Customer Service) (CCO104)

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST

• Identifying and presenting improvements for operational procedures and customer satisfaction
• Assisting with training and monitoring team members
• Strengthening managerial skills and learning to delegate responsibilities
• Using creativity to problem solve

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Preferred Qualifications

• Ability to solve practical problems with a variety of concrete variables and limited standardization
• Knowledge of the ICOMS and CSG billing systems
• Effective organization and time management when multitasking

#LI-TR1

CCO104 2026-85830 CCO104 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.