Credit Services Lead - Customer Care & Escalations

Charter Communications, Inc.; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Spectrum is seeking a Credit Services Lead (Customer Service) to support the Credit Services team. You will handle questions, escalations, and provide expert support to resolve complex inquiries while collaborating with Managers.

This role emphasizes teamwork, training, and day-to-day oversight, with opportunities for growth and a strong emphasis on customer satisfaction and professional development.

Qualifications

• 4 years related work experience
• 3 years resolving escalated issues
• High school diploma or GED
• Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Excellent written and verbal communication

Responsibilities

• Lead Credit Services team and handle escalated customer issues
• Provide expert support to resolve complex inquiries
• Assist Managers with daily oversight and training
• Collaborate with team to improve procedures and training

Skills

Written and verbal communication

Customer service leadership

Education

High school diploma or GED

Job description

Spectrum is seeking a Credit Services Lead (Customer Service) to support the Credit Services team. You will handle questions, escalations, and provide expert support to resolve complex inquiries while collaborating with Managers.

This role emphasizes teamwork, training, and day-to-day oversight, with opportunities for growth and a strong emphasis on customer satisfaction and professional development.