Credit Services Lead: Customer Care & Process Improvement

Spectrum; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Spectrum is seeking a Credit Services Lead to support the Credit Services team, handling questions and customer escalations. You’ll provide expert troubleshooting and assist Managers with daily oversight. It’s a collaborative environment focused on customer satisfaction and operational excellence.

The role emphasizes teamwork, problem solving, and strong communication. Some travel is required and the position includes a comprehensive pay and benefits package.

Qualifications

• Education: High school diploma or GED.
• Experience: Related work 4 years; resolving difficult and escalated issues 3 years.
• Schedule: Some travel required.

Responsibilities

• Support the Credit Services team by handling questions and customer escalations.
• Provide expert troubleshooting for issues and assist Managers with daily oversight.
• Collaborate with teammates to support customers and each other.

Skills

Written and verbal communication

Education

High school diploma or GED

Job description

Spectrum is seeking a Credit Services Lead to support the Credit Services team, handling questions and customer escalations. You’ll provide expert troubleshooting and assist Managers with daily oversight. It’s a collaborative environment focused on customer satisfaction and operational excellence.

The role emphasizes teamwork, problem solving, and strong communication. Some travel is required and the position includes a comprehensive pay and benefits package.