Lead Credit Services (Prior Debt) (Bilingual Spanish)

Spectrum; San Antonio (TX); On-site; USD 65,000 - 78,000; Full time

Job summary

Spectrum, LLC is seeking a Credit Services Lead (Customer Service) to guide a dedicated team in handling customer inquiries, escalations, and operational oversight. The role emphasizes problem solving, collaboration, and delivering excellent service while upholding company standards.

You will partner with managers to monitor daily operations, coach staff, and implement process improvements for efficiency and customer satisfaction. Some travel may be required as part of the role.

Qualifications

• 4 years related work experience.
• 3 years resolving difficult escalated issues.
• High school diploma or GED required.
• Strong written and verbal communication skills.

Responsibilities

• Support the Credit Services team with escalations and inquiries.
• Provide expert troubleshooting for customer inquiries and issues.
• Assist Managers with daily oversight and team coordination.
• Collaborate with colleagues to improve operational procedures and customer satisfaction.

Skills

Communication skills

Analytical ability

Problem solving

Education

High school diploma or GED

Tools

ICOMS system

CSG billing

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Credit Services Lead (Customer Service) (CCO104)

Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!

Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

As a Customer Service Credit Services Lead, your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CREDIT SERVICES LEADS ENJOY MOST

• Identifying and presenting improvements for operational procedures and customer satisfaction
• Assisting with training and monitoring team members
• Strengthening managerial skills and learning to delegate responsibilities
• Using creativity to problem solve

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Preferred Qualifications

• Ability to solve practical problems with a variety of concrete variables and limited standardization
• Knowledge of the ICOMS and CSG billing systems
• Effective organization and time management when multitasking

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.