Credit Services Lead, Customer Care & Solutions

Charter Communications, Inc.; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and escalations, and by providing expert troubleshooting for complex inquiries. The role emphasizes collaboration, daily oversight, and process improvements to enhance customer satisfaction.

Join a team that values teamwork, growth, and work-life balance, with opportunities to lead training initiatives and strengthen managerial capabilities in a dynamic environment.

Qualifications

• Excellent written and verbal communication.
• Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations.
• Experience: Related work 4 years, Resolving difficult and escalated issues 3 years.

Responsibilities

• Handle questions and customer escalations for the Credit Services team.
• Provide expert support when troubleshooting issues and answering complex customer inquiries.
• Assist Managers with daily oversight and training/monitoring of team members.
• Collaborate closely with colleagues to support customers and each other.

Skills

Communication skills

Problem-solving

Team collaboration

Education

High school diploma or GED

Tools

ICOMS

CSG billing systems

Job description

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and escalations, and by providing expert troubleshooting for complex inquiries. The role emphasizes collaboration, daily oversight, and process improvements to enhance customer satisfaction.

Join a team that values teamwork, growth, and work-life balance, with opportunities to lead training initiatives and strengthen managerial capabilities in a dynamic environment.