Customer Service Team Lead - Coach & Elevate CX

Spectrum; Saint Petersburg (FL); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, resolve complex service issues, and uphold quality standards in a fast-paced call center environment. You will coach, motivate, and monitor performance, ensuring timelines and customer satisfaction targets are met.

This role requires strong communication, leadership, and multitasking abilities, with 5–7 years of customer service experience.

Formación

• High school diploma with some college coursework in business or related field; equivalent experience.
• 5-7 years of customer service/call center experience.
• Experience with word processing and spreadsheet software.
• Knowledge of customer relations and billing procedures.
• Strong leadership and multitasking abilities.

Responsabilidades

• Lead a team of customer service representatives with encouragement and accountability.
• Mentor and coach staff to meet performance standards.
• Resolve service-related issues for business customers.
• Collaborate across teams to improve customer experience.
• Manage scheduling across a variety of shifts.

Conocimientos

Leadership

Supervision

Communication

Time management

Problem solving

Educación

High school diploma or equivalent

Herramientas

Cable billing system

Office software

Descripción del empleo

Spectrum is seeking a Customer Service Supervisor to lead a team of representatives, resolve complex service issues, and uphold quality standards in a fast-paced call center environment. You will coach, motivate, and monitor performance, ensuring timelines and customer satisfaction targets are met.

This role requires strong communication, leadership, and multitasking abilities, with 5–7 years of customer service experience.