Credit Services Lead — Customer Care & Process Improvement

Spectrum; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and customer escalations. You’ll provide expert guidance and help oversee daily operations in a collaborative, growth-focused environment.

The role emphasizes problem-solving, training support for team members, and strengthening managerial skills while delivering high-quality service to Spectrum’s customers.

Qualifications

• Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
• Education: High school diploma or GED
• Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Responsibilities

• Handle questions and customer escalations and provide expert support to the Credit Services team
• Assist Managers with daily oversight and problem-solving
• Collaborate in a highly collaborative team environment

Skills

Communication skills

Analytical skills

Education

High school diploma or GED

Tools

ICOMS and CSG billing systems

Job description

Spectrum is seeking a Customer Service Credit Services Lead to support the Credit Services team by handling questions and customer escalations. You’ll provide expert guidance and help oversee daily operations in a collaborative, growth-focused environment.

The role emphasizes problem-solving, training support for team members, and strengthening managerial skills while delivering high-quality service to Spectrum’s customers.