Credit Manager

AppleOne; Moorpark (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

AppleOne Employment Services is seeking a seasoned Credit Department Manager to lead the credit team, optimize receivables, and ensure accurate month-end close. The role focuses on escalation management, tax adjustments, and maintaining resale certificates while upholding company policies.

Ideal candidates will have 5+ years of leadership and credit experience, strong communication skills, and a proactive approach to problem solving and process improvements.

Qualifications

• 5+ years leading a credit team and no less than 7 years credit experience. Resale management or Nexus experience is needed.
• Strong business acumen - understands business implications of decisions and aligns work with strategic goals.
• Demonstrated strong leadership through delegation, organization, dependability and professionalism.
• Excellent communication skills including both oral and written; ability to interact with coworkers, department managers and executive management.
• Ability to recognize and solve practical problems or issues.
• Demonstrated interpersonal strengths with the ability to adapt to diverse audiences.
• Self-starter with excellent organizational skills and ability to handle multiple tasks concurrently and independently.

Responsibilities

• Accomplishes credit department objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; enforcing policies and procedures.
• Participate in industry related credit group or other organization
• Handle any situation that escalates beyond abilities of collectors or clerks. Establish and review escalation protocol.
• Establishes and achieves credit department objectives by contributing recommendations to strategic plans; preparing and completing action plans; identifying and resolving problems; implementing change and initiating corrective actions.
• Improves receivables by maintaining contact with customers; benchmarking best practices; studying and designing processes and implementing change.
• Ensure that pre-paid sales orders are processed accurately and released for shipping in a timely manner.
• Responsible for all maintenance of resale certificates, ensuring that they are up-to-date.
• Analyze and approve tax adjustments.
• Responsible for completing month-end and year-end closing processes accurately and in a timely manner
• Serve as a designated key holder, responsible for opening and closing the facility, ensuring proper security procedures are followed.
• Process returned goods credits, credit & re-bills and miscellaneous credits in a timely fashion.
• Hold regular department meetings to provide training and problem solving.
• Responsible for opening new accounts and insuring correct assignment of sales and territory numbers.
• Assign credit limits while periodically reviewing problem accounts future credit status
• Responsible for analyzing and approving accounts for referral to outside collection agency and bad-debt write-offs.
• Insure daily bank deposit is accurately and timely processed.
• Maintain electronic credit files (i.e. credit applications, resale certificates)
• Communicate effectively and professionally with customers keeping in mind Company policies and standards.
• Responsible for maintaining proper staffing levels.
• Oversee employee timeclocks, time off requests and accruals.

Skills

Credit team leadership

Microsoft Office

Business acumen

Leadership

Problem solving

Interpersonal skills

Time management

Communication skills

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Principal Duties and Responsibilities

• Accomplishes credit department objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; enforcing policies and procedures.
• Participate in industry related credit group or other organization
• Handle any situation that escalates beyond abilities of collectors or clerks. Establish and review escalation protocol.
• Establishes and achieves credit department objectives by contributing recommendations to strategic plans; preparing and completing action plans; identifying and resolving problems; implementing change and initiating corrective actions.
• Improves receivables by maintaining contact with customers; benchmarking best practices; studying and designing processes and implementing change.
• Ensure that pre-paid sales orders (i.e. credit card/check) are processed accurately and released for shipping in a timely manner.
• Responsible for all maintenance of resale certificates, ensuring that they are up-to-date.
• Analyze and approve tax adjustments.
• Responsible for completing month-end and year-end closing processes accurately and in a timely manner
• Serve as a designated key holder, responsible for opening and closing the facility, ensuring proper security procedures are followed.
• Process returned goods credits, credit & re-bills and miscellaneous credits in a timely fashion.
• Hold regular department meetings to provide training and problem solving.
• Responsible for opening new accounts and insuring correct assignment of sales and territory numbers.
• Assign credit limits while periodically reviewing problem accounts future credit status
• Responsible for analyzing and approving accounts for referral to outside collection agency and bad-debt write-offs.
• Insure daily bank deposit is accurately and timely processed.
• Maintain electronic credit files (i.e. credit applications, resale certificates)
• Communicate effectively and professionally with customers keeping in mind Company policies and standards.
• Responsible for maintaining proper staffing levels.
• Oversee employee timeclocks, time off requests and accruals.

Required Qualifications

• Minimum 5 years leading a credit team and no less than 7 years credit experience. Resale management or Nexus experience is needed
• Computer skills -must have no less than an intermediate rating in Microsoft Office including Outlook, Word, Excel, etc.
• Have strong business acumen - understands business implications of decisions and aligns work with strategic goals.
• Strong leadership skills as demonstrated through delegation, innovation, organization, dependability and professionalism.
• The ability to recognize and solve practical problems or issues.
• Demonstrated strengths in interpersonal skills, including the ability to adapt to the audience and professionally communicate with a variety of people.
• Self-starter with excellent organizational skills and ability to handle multiple tasks concurrently and independently.
• Excellent communication skills including both oral and written; with the ability to communicate and effectively interact with co-workers, department managers and executive management team.
• Must be dependable, detail oriented, organized, and flexible with the ability to continuously prioritize and manage time.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.