Credit Card Solutions Specialist I

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Specialist I in Account Service based in the United States, with a focus on delivering exceptional customer service for a range of financial products.

The role centers on handling high-volume inbound calls, building relationships, and offering solutions to meet client needs in a fast-paced call center environment. You'll work within established procedures, learn products quickly, and collaborate with teammates to achieve service goals.

Qualifications

• Strong communication and listening skills for customer interactions.
• Ability to multitask across computer systems while assisting customers.
• Empathy, sound judgment and the ability to manage complex inquiries.
• Adaptability to new situations and diverse workplace environments.
• Ability to learn products and processes quickly and take feedback.
• Proficient computer usage to solve problems and communicate effectively.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls, delivering customer support for financial products.
• Interprets customer needs and provides continuous insights and solutions.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to meet goals and service standards.
• Follows regulatory practices and departmental procedures.
• Takes ownership of each interaction with empathy and respect.

Skills

Communication

Multitasking

Empathy

Adaptability

Problem solving

Learning agility

Computer literacy

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking a Specialist I in Account Service based in the United States, with a focus on delivering exceptional customer service for a range of financial products.

The role centers on handling high-volume inbound calls, building relationships, and offering solutions to meet client needs in a fast-paced call center environment. You'll work within established procedures, learn products quickly, and collaborate with teammates to achieve service goals.