Credit Card Account Support Specialist I

JP Morgan Chase; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

JPMorganChase in the United States (San Antonio) is seeking a Specialist I in Account Service to provide outstanding customer service for financial products. You will handle inbound calls, build strong client relationships, and offer solutions to meet client needs in a fast-paced call center.

The role emphasizes empathy, multitasking, and adherence to procedures. You will navigate multiple systems, learn products quickly, and contribute to team success while delivering consistent, regulated

Qualifications

• Strong communication and listening abilities for customer interactions.
• Ability to multitask while navigating multiple computer systems.
• Empathy and sound judgment when handling customer inquiries.

Responsibilities

• Manages a high volume of inbound calls for financial products.
• Interprets customer needs and delivers useful insights.
• Navigates multiple computer systems with efficiency.
• Works independently and as part of a team to meet goals.
• Follows all regulatory practices and procedures diligently.
• Treats customers with empathy and respect in every interaction.

Skills

Communication

Active listening

Multitasking

Empathy

Decision making

Problem solving

Adaptability

Computer literacy

Customer service

Education

High school diploma or GED

Job description

JPMorganChase in the United States (San Antonio) is seeking a Specialist I in Account Service to provide outstanding customer service for financial products. You will handle inbound calls, build strong client relationships, and offer solutions to meet client needs in a fast-paced call center.

The role emphasizes empathy, multitasking, and adherence to procedures. You will navigate multiple systems, learn products quickly, and contribute to team success while delivering consistent, regulated