Credit Card Collections Specialist — Customer Care Pro

JPMorgan Chase; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections in Tempe, AZ. You will be the first point of contact for clients, handling high volumes of calls, building relationships, and offering solutions across financial products.

The role requires empathy, accuracy, and adherence to regulatory standards within a fast-paced environment. In this position, you will navigate multiple systems, work collaboratively, and strive to meet performance goals while delivering exceptional customer service to

Qualifications

• 2+ years of experience in phone- or in-person customer service.
• Ability to manage multiple tasks while handling customer inquiries.
• Strong communication, empathy and good judgment in call-center settings.

Responsibilities

• Handle a high volume of inbound and outbound calls delivering customer support.
• Understand customer needs and provide solutions across financial products.
• Navigate multiple computer systems efficiently with accuracy.
• Work independently and with the team to meet targets.
• Adhere to regulatory and department procedures at all times.
• Own each interaction, responding with respect and empathy.

Skills

Communication

Negotiation

Customer service

Multitasking

Empathy

Problem solving

Adaptability

Attention to detail

Education

High school diploma or GED

Tools

CRM software

Computer literacy

Job description

JPMorganChase is seeking a Specialist II in Collections in Tempe, AZ. You will be the first point of contact for clients, handling high volumes of calls, building relationships, and offering solutions across financial products.

The role requires empathy, accuracy, and adherence to regulatory standards within a fast-paced environment. In this position, you will navigate multiple systems, work collaboratively, and strive to meet performance goals while delivering exceptional customer service to