Inbound Credit Card Collections Expert

RiseMe; Tempe (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service across financial products. You will handle a high volume of calls, build relationships, and propose innovative solutions within a structured framework.

The role emphasizes empathy, accurate multitasking, and adherence to policies in a fast-paced environment. Training and development opportunities accompany a competitive rewards package.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer-facing phone or in-person experience.
• Ability to multitask across computer systems and stay accurate.
• Strong empathy, judgment, and communication under pressure.

Responsibilities

• Handles a high volume of inbound/outbound calls, delivering support for financial products.
• Interprets customer needs and offers solutions to meet those needs.
• Navigates multiple systems efficiently and maintains accuracy.
• Works independently and with the team to achieve goals.
• Follows all regulatory practices and treats customers with respect and empathy.
• Takes ownership of each interaction and communicates clearly.

Skills

Communication

Negotiation

Information gathering

Decision-making

Customer service

Computer literacy

Empathy

Cultural adaptability

Education

High School Diploma / GED

Job description

JPMorganChase is seeking a Specialist II in Collections to be the first point of contact for clients, delivering exceptional service across financial products. You will handle a high volume of calls, build relationships, and propose innovative solutions within a structured framework.

The role emphasizes empathy, accurate multitasking, and adherence to policies in a fast-paced environment. Training and development opportunities accompany a competitive rewards package.