Credit Card Collections Associate I — High-Volume Support

JPMorganChase

Tempe (AZ)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

JPMorgan Chase in Tempe, AZ is seeking a proactive Customer Service/Collections Associate to handle a high volume of inbound and outbound calls, delivering support for financial products while maintaining empathy and professionalism.

You will interpret customer needs, multitask across computer systems, and collaborate with teams to provide accurate solutions within regulatory guidelines, contributing to customer success and business results.

Qualifications

Excellent communication and negotiation skills.
Experience in phone or face‑to‑face customer interactions with at least 1 year.
Ability to manage complex customer interactions with empathy, composure, and sound judgment.
Ability to adapt to new situations and navigate diverse cultural/work environments.
Fast‑paced, results‑driven environment with strong multitasking.
Ability to learn products/systems quickly and seek feedback.
Proficient computer literacy and ability to use technology to solve problems.

Responsibilities

Manages a high volume of inbound/outbound collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
Interprets customer needs and delivers insights.
Navigates multiple computer systems with efficiency.
Works independently and with others to achieve goals.
Follows regulatory and departmental practices.
Takes ownership of each customer interaction with respect and empathy.