Inbound Financial Care Specialist I

Aumni; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service in San Antonio. You will be the first contact for clients, delivering exceptional service for various financial products and handling inbound calls within a fast-paced call center.

Role emphasizes empathy, problem solving, and navigating multiple systems, while following established procedures and working within a supportive team. High school diploma or GED required.

Qualifications

• Excellent communication and listening skills.
• Experience in phone or face-to-face customer interactions (1+ year).
• Ability to multitask across computer systems with accuracy.
• Empathy, composure, and sound judgment in complex interactions.
• Willingness to adapt to various cultural contexts and fast-paced settings.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer service

Multitasking

Empathy

Adaptability

Problem solving

Tech literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase is seeking a Specialist I in Account Service in San Antonio. You will be the first contact for clients, delivering exceptional service for various financial products and handling inbound calls within a fast-paced call center.

Role emphasizes empathy, problem solving, and navigating multiple systems, while following established procedures and working within a supportive team. High school diploma or GED required.