Bilingual Account Services Specialist

JPMorganChase; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

JPMorganChase in San Antonio seeks an Account Service Specialist I to be the first point of contact for clients, delivering high-quality customer service for a range of financial products. You will handle inbound calls, build strong client relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes communication, multitasking, and empathy, with routine tasks framed by established procedures and escalation to a supervisor for non-standard issues.

Qualifications

• Bilingual required: Spanish and English fluency.
• Strong communication and information gathering skills.
• 1 year of phone or face-to-face customer service experience.
• Ability to multitask across computer systems and maintain accuracy.
• Empathy, composure, and sound judgment in complex interactions.
• Adaptability to fast-paced, diverse environments.
• Willingness to learn products and systems quickly.
• Proficient computer literacy; able to use technology to solve problems.
• High school diploma or GED.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights to improve service.
• Navigates multiple computer systems with efficiency and accuracy.
• Works independently and with the team to reach goals and service levels.
• Follows regulatory and departmental procedures diligently.
• Treats every customer interaction with respect and empathy.

Skills

Spanish fluency

English fluency

Communication skills

Customer service experience

Multitasking

Empathy

Problem solving

Computer literacy

Adaptability

Education

High school diploma or GED

Job description

JPMorganChase in San Antonio seeks an Account Service Specialist I to be the first point of contact for clients, delivering high-quality customer service for a range of financial products. You will handle inbound calls, build strong client relationships, and offer innovative solutions in a fast-paced call center environment.

The role emphasizes communication, multitasking, and empathy, with routine tasks framed by established procedures and escalation to a supervisor for non-standard issues.