Credentialing & Continuing Education Associate

The Addison Group; Washington (District of Columbia); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid work arrangement

Support professional development and V

Collaborative team environment

Job summary

Addison Group is partnering with a nonprofit professional association in Washington, DC, hiring a Professional Development Associate on a temporary contract (Nov 2, 2026 to Dec 31, 2026). The role provides credentialing, certification and continuing education admin support in a hybrid setup with onsite work Tue–Thu.

You will review applications, process payments and manage records, aiding training providers and members.

Qualifications

• 2–3 years of credentialing or continuing education admin experience.
• Background in social work or mental health preferred.
• Experience in nonprofit associations preferred.
• Familiarity with association management systems such as iMIS is preferred.
• Proficiency with Word, Excel, PowerPoint; Outlook and SharePoint.
• Bachelor's degree in business or related field preferred.

Responsibilities

• Review new and renewal applications for professional credentials, specialty certifications and continuing education approvals, ensuring all required documentation is complete.
• Follow up with applicants and training providers to resolve missing information, clarify requirements and address application discrepancies.
• Process application fees and reconcile payments according to established procedures.
• Maintain accurate records and update applicant information within the organization's database or association management system.
• Respond to phone and email inquiries, providing guidance on application requirements, program procedures and online portal usage.
• Help users troubleshoot issues with application platforms and electronic submission processes.
• Collaborate with internal team members to improve workflows, resolve processing issues and maintain efficient operations.
• Assist with the rollout and ongoing support of online application and payment tools.
• Prepare forms, spreadsheets, reports and other administrative materials to support program tracking and data management.
• Provide logistical and administrative assistance for virtual and in-person professional development events, conferences and educational programs.
• Support special projects and additional departmental activities as needed.

Skills

Credentialing experience

Customer service

Organizational skills

Microsoft Office proficiency

Communication skills

Problem-solving

Education

Bachelor's degree in business or related field

Tools

iMIS

SharePoint

Microsoft Office

Job description

Addison Group is partnering with a nonprofit professional association in Washington, DC, hiring a Professional Development Associate on a temporary contract (Nov 2, 2026 to Dec 31, 2026). The role provides credentialing, certification and continuing education admin support in a hybrid setup with onsite work Tue–Thu.

You will review applications, process payments and manage records, aiding training providers and members.