Creative Cake Decorator & Customer Service Specialist

H-E-B; Fort Worth (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

H-E-B in Fort Worth, TX is seeking a Cake Decorator to apply decorating techniques and maintain quality by following VTAs and department guidelines. You will prepare, package and merchandise fresh bakery items daily, while upholding food safety standards and delivering friendly customer service.

Key duties include taking cake orders, answering questions, using suggestive selling, decorating per each item's standards, and ensuring products reach the showcase on schedule.

Qualifications

• HS Diploma or GED or equivalent is required.
• Experience in cake decorating or bakery is preferred.
• Strong customer service and communication skills essential.
• Able to read and follow written instructions and VTAs.

Responsibilities

• Provides superior customer service.
• Takes cake orders from customers by telephone or in person, with a high level of accuracy.
• Answers customer questions regarding products; assists them with selections.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Applies proper decorating techniques for each item per VTAs to produce quality cakes and pastries.
• Writes on cakes with icing on request.
• Reads and executes daily production list through cake flow.
• Ensures quality control of all products before sending to sales floor per VTAs.
• Ensures cake product reaches the showcase and tables at prescribed times.
• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, and rotates products.
• Records production and shrink to aid in production planning.

Skills

Customer service

Communication

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Tools

Computer systems

Label machines

Scales

Job description

H-E-B in Fort Worth, TX is seeking a Cake Decorator to apply decorating techniques and maintain quality by following VTAs and department guidelines. You will prepare, package and merchandise fresh bakery items daily, while upholding food safety standards and delivering friendly customer service.

Key duties include taking cake orders, answering questions, using suggestive selling, decorating per each item's standards, and ensuring products reach the showcase on schedule.