Artisan Cake Decorator & Customer Service Expert

H-E-B; Richmond (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

H-E-B in Texas is seeking a Cake Decorator to apply decorating techniques and maintain product quality by following guidelines. You will prepare, package, and merchandise fresh bakery items daily, while upholding food safety standards and department procedures.

You will assist customers, take cake orders by phone or in person, and ensure cakes reach the display on schedule. The role requires strong customer service, basic math, and the ability to lift up to 40 lbs in a fast-paced retail bakery

Qualifications

• 1+ years of cake decorating experience required.
• HS Diploma or GED or equivalent required.
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) required.

Responsibilities

• Provides superior customer service.
• Takes cake orders from customers by telephone or in person with accuracy.
• Writes on cakes with icing on request.
• Reads/executes daily production list through cake flow.

Skills

Customer service

Cake decorating

Communication

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Tools

POS systems

Symbol scale

Label machine

Job description

H-E-B in Texas is seeking a Cake Decorator to apply decorating techniques and maintain product quality by following guidelines. You will prepare, package, and merchandise fresh bakery items daily, while upholding food safety standards and department procedures.

You will assist customers, take cake orders by phone or in person, and ensure cakes reach the display on schedule. The role requires strong customer service, basic math, and the ability to lift up to 40 lbs in a fast-paced retail bakery