CPS Unit Admin & Data Support Specialist

Department-of-Family-and-Protective-Services; Austin (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Dental & vision

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) is seeking an Administrative Assistant in Austin to support a unit supervisor and staff. The role interacts with DFPS personnel and the public, handling various administrative tasks to ensure smooth operations.

Primary duties include data entry, document preparation, telephone handling, scheduling, and file management. This position emphasizes accuracy, reliability, and customer service in a non-telework setting.

Qualifications

• Graduation from high school or equivalent.
• One year full‑time administrative support, general office, clerical or DFPS experience.
• Thirty semester hours may be substituted for the required experience.

Responsibilities

• Performs data entry into IMPACT and other electronic programs.
• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Prepares and maintains statistical reports, leave and personnel records, case control systems and related files; acts as unit timekeeper and processes purchase orders.
• Types correspondence, forms, travel vouchers, meeting notes, performance evaluations, and other documents.
• Provides program and agency information and/or makes referrals to community resources.
• Greets visitors and directs callers to proper location.
• Performs other duties as assigned to maintain unit operations.
• Promotes respect for cultural diversity among coworkers and contacts.
• Attends work regularly in accordance with agency leave policy.

Skills

Computer knowledge

Microsoft Works

Office support

Multitasking

Education

High school diploma or equivalent

1 year administrative support experience

30 semester hours substituted for experience

Tools

Microsoft Works

Job description

The Texas Department of Family and Protective Services (DFPS) is seeking an Administrative Assistant in Austin to support a unit supervisor and staff. The role interacts with DFPS personnel and the public, handling various administrative tasks to ensure smooth operations.

Primary duties include data entry, document preparation, telephone handling, scheduling, and file management. This position emphasizes accuracy, reliability, and customer service in a non-telework setting.