CPS Administrative Assistant - Public Service Impact

Department-of-Family-and-Protective-Services; Round Rock (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Paid Time Off

Dental/Vision/Life

FSAs

Employee Discounts

Job summary

The Department of Family and Protective Services (DFPS) in Round Rock, TX is seeking an CPS CVS Unit Admin Assistant to provide administrative support to the unit supervisor and staff. This role interfaces with DFPS staff and the public to ensure efficient operations.

Essential duties include data entry into IMPACT, handling inquiries, maintaining records, generating reports, and coordinating referrals to caseworkers.

Qualifications

• Graduation from high school or equivalent
• One year full-time administrative support, general office, clerical, or Texas Department of Family and Protective Services experience
• Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Responsibilities

• Performs data entry into IMPACT and other electronic programs and systems.
• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers.
• Prepares and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit.
• Types correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
• Provides program and agency information and/or makes referrals to other community resources.
• Greets visitors, responds to general questions, and directs callers to proper location.
• Attends work regularly in accordance with agency leave policy.

Skills

Computers

Windows

Multitasking

Education

High school diploma

Tools

IMPACT system

Job description

The Department of Family and Protective Services (DFPS) in Round Rock, TX is seeking an CPS CVS Unit Admin Assistant to provide administrative support to the unit supervisor and staff. This role interfaces with DFPS staff and the public to ensure efficient operations.

Essential duties include data entry into IMPACT, handling inquiries, maintaining records, generating reports, and coordinating referrals to caseworkers.