Courtesy Patrol

Stratton Amenities; Michigan; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Oakland, MI is seeking Courtesy Patrol Agents (Rovers) to support our luxury apartment and condo communities. You will observe, report security concerns, greet residents, and provide exceptional service during daily patrols.

The role requires strong communication, problem-solving, and the ability to respond promptly to residents and guests. A neat appearance, proactive attitude, and reliable teamwork are essential in maintaining a safe, welcoming environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and prompt, genuine responses to residents' and guests' requests.
• Clear thinking and concise decision-making under pressure.
• Professional appearance with a neat, well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation.
• Ownership-minded attitude toward the position and property.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and offer assistance.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect entrances, doors, gates, fire doors, docks, and elevators; report issues.
• Monitor gates and doors during shifts to ensure safety.
• Respond promptly to emergencies (fire alarms, elevator entrapments, accidents, etc.).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols and reset furniture for the next day.

Skills

Communication

Problem-solving

Interpersonal skills

Guest service

Patrolling

Active listening

Decision making

Professional appearance

Organization

Ownership mindset

Job description

Oakland, United States | Posted on 10/13/2026

Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.

We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol Agents (Rovers).

As a Courtesy Patrol Agent (Rover), you play a crucial role in ensuring the security of our community and the safety of our residents and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapments, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Pay range: $19–$21 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.