Concierge/Security

Stratton Amenities; Oakland (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Oakland, CA is hiring courteous and professional Courtesy Patrol/Concierge agents to safeguard our community and ensure tenant safety. You will observe, detect, and report security concerns while engaging with residents and visitors to enhance their sense of comfort.

Responsibilities include daily rounds, inspecting entrances and gates, responding to emergencies, and delivering exceptional service.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and prompt, genuine responses to residents and guests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.
• Take pride in the position and property, demonstrating ownership.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and assist anyone who requires it.
• Conduct daily rounds, thoroughly checking all areas.
• Inspect entrances, egress doors, gates, fire doors, loading docks, and elevators; report elevator issues.
• Monitor gates and doors to ensure safety.
• Respond promptly to emergencies (fire alarms, entrapment, accidents, complaints).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces while patrolling.
• Reset furniture in amenities for the next day.

Skills

Excellent verbal and written comms

Problem-solving abilities

Interpersonal skills

Patrol walking

Active listening

Decision making under pressure

Professional appearance

Organization & initiative

Ownership & pride

Job description

Oakland, United States | Posted on 07/28/2026

Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.

We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol/Concierge.

As a Courtesy Patrol Agent/Concierge, you play a crucial role in ensuring the security of our community and the safety of our tenants and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapment, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Pay range: $20-$21 per hour

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.