Luxury Concierge & Safety Rover

Stratton Amenities; Michigan; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Stratton Amenities in Oakland, United States, is seeking a Courtesty Patrol Agent (Rover) to patrol the community, interact with residents, and report any security concerns. You will ensure safety and comfort during daily rounds, assist residents, and follow directives from management.

The role emphasizes observation, prompt responses to incidents, and a professional demeanor in a luxury environment. Prior hospitality mindset and strong communication are valued.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities are essential.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and responsive to residents' and guests' requests.
• Clear thinking and concise decision making under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and offer assistance as needed.
• Conduct daily rounds and thoroughly check all areas of the facility.
• Inspect entrances, doors, gates, elevators, and report issues promptly.
• Monitor gates and doors to ensure safety throughout the shift.
• Respond promptly to emergencies (alarms, entrapments, accidents, complaints).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols and reset furniture in amenities for next day.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Observation abilities

Decision making under pressure

Professional appearance

Ownership & accountability

Job description

Stratton Amenities in Oakland, United States, is seeking a Courtesty Patrol Agent (Rover) to patrol the community, interact with residents, and report any security concerns. You will ensure safety and comfort during daily rounds, assist residents, and follow directives from management.

The role emphasizes observation, prompt responses to incidents, and a professional demeanor in a luxury environment. Prior hospitality mindset and strong communication are valued.