Concierge/Security

Strattonamenities; Oakland (CA); On-site; USD 27,552 - 28,929; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Oakland, United States, is seeking friendly and professional individuals for the Courtesy Patrol/Concierge position. As a key member of the team, you'll ensure the safety of the community and enhance residents' experiences through exceptional service.

Your responsibilities will include patrolling the property, assisting residents and guests, and responding to any security concerns. The position offers competitive pay at $20-$21 per hour along with benefits including health, dental, and vision insurance.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem‑solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Professional appearance with a neat and well‑groomed demeanor.

Responsibilities

• Remain attentive to surroundings without distractions.
• Welcome residents and provide exceptional service.
• Conduct daily rounds checking all areas of the facility.
• Inspect entrances, egress doors, and report issues.
• Respond promptly to facility emergencies.

Skills

Verbal communication skills

Problem-solving abilities

Interpersonal skills

Organizational skills

Active listening

Job description

Oakland, United States | Posted on 06/03/2026

Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.

We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol/Concierge.

As a Courtesy Patrol Agent/Concierge, you play a crucial role in ensuring the security of our community and the safety of our tenants and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.

Requirements

• Excellent verbal and written communication skills.
• Strong problem‑solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well‑groomed demeanor.
• Organizational skills, pro‑activeness, productivity, and self‑motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man‑gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapment, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Pay range: $20-$21 per hour

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.