Courtesy Patrol (Overnight)

Strattonamenities; Oakland (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Stratton Amenities in Oakland, California, seeks a Courtesy Patrol Agent (Rover) to ensure community security and safety. The role involves observing, detecting, and reporting security concerns while offering exceptional service to residents and visitors.

Your responsibilities include conducting daily patrols, welcoming residents, responding to emergencies, and maintaining a professional appearance. Ideal candidates possess strong communication and problem-solving skills and a commitment to exemplary guest service.

Join us in enhancing lives through innovation and genuine hospitality.

Qualifications

• Energetic and friendly demeanor.
• Professional and well-groomed appearance.
• Self-motivated with a positive attitude.

Responsibilities

• Remain attentive and avoid distractions.
• Welcome and assist residents with a smile.
• Conduct daily rounds and inspect entrances.
• Respond promptly to emergencies.
• Follow directives from management.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Exceptional interpersonal skills

Ability to walk and patrol

Active listening

Ability to think clearly under pressure

Organizational skills

Professional appearance

Job description

Oakland, United States | Posted on 06/15/2026

Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.

We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol Agents (Rovers).

As a Courtesy Patrol Agent (Rover), you play a crucial role in ensuring the security of our community and the safety of our residents and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap-gates, fire-gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapments, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.