Courtesy Patrol (Overnight)

Stratton Amenities; Michigan; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Stratton Amenities in Oakland, United States, is seeking a Courtesty Patrol Agent (Rover) to patrol the community, interact with residents, and report any security concerns. You will ensure safety and comfort during daily rounds, assist residents, and follow directives from management.

The role emphasizes observation, prompt responses to incidents, and a professional demeanor in a luxury environment. Prior hospitality mindset and strong communication are valued.

Qualifications

• Excellent verbal and written communication skills are required.
• Strong problem-solving abilities are essential.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Active listening and responsive to residents' and guests' requests.
• Clear thinking and concise decision making under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.

Responsibilities

• Remain attentive to surroundings and avoid distractions.
• Welcome residents with a smile and provide exceptional service.
• Anticipate residents' needs and offer assistance as needed.
• Conduct daily rounds and thoroughly check all areas of the facility.
• Inspect entrances, doors, gates, elevators, and report issues promptly.
• Monitor gates and doors to ensure safety throughout the shift.
• Respond promptly to emergencies (alarms, entrapments, accidents, complaints).
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from Facilities Manager and Concierge Director.
• Inspect doors and amenity spaces during patrols and reset furniture in amenities for next day.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Observation abilities

Decision making under pressure

Professional appearance

Ownership & accountability

Job description

Oakland, United States | Posted on 10/01/2026

Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, innovation, and the creation of a Culture of Service.

We are currently seeking energetic, friendly, and professional individuals to join our growing team as Courtesy Patrol Agents (Rovers).

As a Courtesy Patrol Agent (Rover), you play a crucial role in ensuring the security of our community and the safety of our residents and team members. Your primary responsibility is to observe, detect, and report any security concerns to our chain of command. Additionally, your presence and ability to interact with residents and visitors while patrolling the facility contribute to their sense of comfort and well-being.

Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills and a passion for guest service.
• Ability to walk and patrol the property, parking areas, and amenities.
• Ability to actively listen and respond promptly and genuinely to residents' and guests' requests.
• Ability to think clearly and make concise decisions under pressure.
• Professional appearance with a neat and well-groomed demeanor.
• Organizational skills, proactiveness, productivity, and self-motivation with a positive attitude.
• Ability to take pride in the position and property, demonstrating a sense of ownership.

Responsibilities

• Remain attentive to the surroundings and refrain from engaging in activities that may distract from work.
• Welcome residents with a smile and provide exceptional service, offering assistance whenever possible.
• Anticipate residents' needs and offer assistance to anyone who appears to require it.
• Conduct daily rounds, thoroughly checking all areas of the facility.
• Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators (reporting any elevator issues immediately).
• Regularly monitor gates and doors throughout the shift to ensure safety.
• Respond promptly to facility emergencies such as fire alarms, elevator entrapments, vehicle accidents, smoke complaints, and noise complaints.
• Provide friendly customer service and accurate information to residents and guests.
• Follow directives from the Facilities Manager and/or Concierge Director.
• Inspect all doors and amenity spaces while patrolling the community.
• Reset furniture in amenities to maintain standards and prepare for the next day.

Stratton Amenities is an equal opportunity employer, firmly believing in the importance of diversity and inclusion in fostering connections within a culture of service.