Courier & Customer Service Specialist

Joinimagine; Jersey City (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision insurance

Tuition Reimbursement

Paid Time Off

Job summary

DHL Express is seeking a Service Center support representative in New Jersey to provide customer service, handle tracking requests, and assist with daily operations. On-site duties include greeting visitors, resolving billing issues, and coordinating pick-ups and delivery information.

Qualifications include a high school diploma, a valid driver's license, and prior customer service experience. Applicants may need background checks and pre-employment screening.

Qualifications

• High School Degree or Equivalent required.
• Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards.
• Previous experience in customer service/support or related field.
• Must pass pre-employment background, drug and medical physical screening.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service experience

Strong communication

Teamwork

Education

High School Degree or Equivalent

Tools

Microsoft Office

Job description

DHL Express is seeking a Service Center support representative in New Jersey to provide customer service, handle tracking requests, and assist with daily operations. On-site duties include greeting visitors, resolving billing issues, and coordinating pick-ups and delivery information.

Qualifications include a high school diploma, a valid driver's license, and prior customer service experience. Applicants may need background checks and pre-employment screening.