Courier & Customer Service Specialist

Ellenco Estágios e Treinamentos; East Windsor Township (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Non-Exempt Hourly Rate of Pay - $22.25

401K with company match

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Employee Discount Program

Employee Assistance & Work Life

Outstanding training opportunities

Job summary

DHL Express in New Jersey is seeking a customer service and operations support associate for the Service Center. You will answer phones, greet visitors, resolve billing questions and assist with shipment tracking and documentation while ensuring accurate, timely processing of daily tasks.

This role requires a high school diploma or equivalent, prior customer service experience, strong written and spoken communication, and proficiency with Outlook, Excel and Word.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Job description

DHL Express in New Jersey is seeking a customer service and operations support associate for the Service Center. You will answer phones, greet visitors, resolve billing questions and assist with shipment tracking and documentation while ensuring accurate, timely processing of daily tasks.

This role requires a high school diploma or equivalent, prior customer service experience, strong written and spoken communication, and proficiency with Outlook, Excel and Word.