Customer Service Specialist

Supply Chain / DHL; Mechanicsburg (Cumberland County); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO and holidays

401(k) with company match

Tuition reimbursement

Training and advancement opportunities

Job summary

DHL Supply Chain is seeking a Customer Service Specialist in the United States to be the primary contact for order processing, product and transit information, and issue resolution. This role operates on the 1st shift, 8:00AM-4:00PM, Monday through Friday, with pay around $50,000.

The ideal candidate has 1–2 years in an administrative or similar role and logistics knowledge. Join DHL Supply Chain to deliver consistent service levels across customer sites and contribute to continuous improvement

Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• 1–2 years in an administrative or similar role required.
• 2 years of Logistics industry experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Record keeping

Financial processing

Reporting

Education

High School Diploma

Bachelor's Degree

Job description

At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Position: Customer Service Specialist

Shift: 1st shift

Hours: 8:00AM- 4:00PM

Days: Mon- Fri

Pay: $50,000

In addition to the general job description below, the ideal candidate needs the following:

• Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

• Maintain customer records and update account information.

• Maintain financial accounts by processing customer adjustments.

• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

• Perform other duties as assigned.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada!

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day

• PTO program for all associates, including paid holidays and vacation

• 401(k) with generous company match

• Tuition reimbursement program

• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP's, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience:

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer.

LI-DNP