Field Services Specialist II - Logistics and Customer Support

DHL Express (USA), Inc.; Honolulu (HI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Tuition Reimbursement

Generous Paid Time Off

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express (USA), Inc. in Honolulu, HI is seeking a Service Agent to provide customer service, sales and operational support at the service center.

You will assist with daily pickup schedules, process shipments, and help resolve billing and tracking inquiries with a focus on accuracy and timeliness. The role requires a high school diploma, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong Communication Skills (both oral and written).
• Proficient in Microsoft Office Products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Customer service

Communication

MS Office proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

DHL Express (USA), Inc. in Honolulu, HI is seeking a Service Agent to provide customer service, sales and operational support at the service center.

You will assist with daily pickup schedules, process shipments, and help resolve billing and tracking inquiries with a focus on accuracy and timeliness. The role requires a high school diploma, strong communication skills, and proficiency with Microsoft Office.