Customer Service Representative

DHL Supply Chain; Springfield (MO); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO & holidays

401(k) with company match

Tuition reimbursement

Training and career development

Job summary

DHL Supply Chain is hiring for a Customer Service Rep in Springfield, MO. The role focuses on delivering high levels of customer service and coordinating with client representatives and trucking teams to ensure on-time delivery.

The ideal candidate has experience with Dispatch or TMS, strong MS Office skills (Excel, Outlook, Word), and familiarity with warehouse management systems such as JDA or SAP. Excellent communication and teamwork are essential.

Qualifications

• Experience with Dispatch or TMS to schedule Truckloads/LTL shipments.
• Strong oral and written communication with carriers and clients.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Experience with WMS tools (JDA, Blue Yonder, Red Prairie, SAP).

Responsibilities

• Maintain high levels of customer service and timely communication with client representatives and trucking/transportation companies.
• Process orders and prepare correspondence to fulfill customer needs.
• Act as liaison to facilitate issue resolution and provide transit information.
• Maintain customer records and update account information.

Skills

Dispatch experience

TMS

MS Office

Communication

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Position: Customer Service Rep

Shift: TBD

Pay: $20.40

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:

• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
• Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain hasbeen certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.