Field Services Associate: Customer Ops & Logistics

DHL Express; Lockbourne (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Bonus/Incentive Programs

Retirement Savings - 401K with company

Medical, Dental, Vision

Tuition Reimbursement

Paid Time Off - 4 Weeks

Paid Leave

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express in Ohio is seeking a motivated team member to provide customer service, sales and operational support for the Service Center. You will answer phones, greet visitors and assist with billing inquiries.

The role requires a High School Diploma or equivalent, strong communication skills and proficiency in Microsoft Office (Outlook, Excel, Word). FAA, TSA and CBP background checks for a SIDA badge may apply; this position also offers growth opportunities and benefits.

Qualifications

• High School Diploma or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background and security checks to obtain a SIDA badge.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Assists with operational procedures including sorting, loading/unloading, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules.
• May process or prepare import/export documentation and assist in the customs clearance process in some markets.

Skills

Strong communication

Microsoft Office

Customer service

Education

High School Diploma or Equivalent

Tools

Outlook

Excel

Word

Job description

DHL Express in Ohio is seeking a motivated team member to provide customer service, sales and operational support for the Service Center. You will answer phones, greet visitors and assist with billing inquiries.

The role requires a High School Diploma or equivalent, strong communication skills and proficiency in Microsoft Office (Outlook, Excel, Word). FAA, TSA and CBP background checks for a SIDA badge may apply; this position also offers growth opportunities and benefits.