Customer Service Specialist

supply-chain; Mechanicsburg (Cumberland County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO incl. holidays/vacation

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Specialist in Mechanicsburg, PA. The role supports order processing, information provision, and issue resolution for a key customer account.

The candidate will handle on-site customer interactions, maintain records, and assist with reports and product management while collaborating with the account team. The position is 1st shift, Mon-Fri, 8:00 AM–4:00 PM, with a pay of $50,000.

Qualifications

• High School Diploma required.
• Bachelor's Degree preferred.
• 1-2 years in an administrative or similar role required.
• 2 years of Logistics industry experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers; liaise to resolve issues.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.

Skills

Administrative experience

Logistics knowledge

Customer service

Education

High School Diploma

Bachelor's Degree preferred

Job description

At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include:Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Position: Customer Service Specialist

Shift: 1st shift

Hours: 8:00AM- 4:00PM

Days: Mon- Fri

Pay: $50,000

In addition to the general job description below, the ideal candidate needs the following:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

:

To ensure the delivery of consistent operational processes and results across multiple regions / sites for a specific customer account.

Key Accountabilities

:

Customer

• Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
• Communication of Operational: Actions, Results, and Initiatives to / from customer, to / from site
• Assist Business Development Manager with account growth strategy
• Create / Ensure customer contract requirements are clear, correct and executable

Process

• Monitor service levels on site to ensure that performance statistics meet customer and company requirements.
• Establish and Monitor Customer specific work processes on customer sites (compliance with customer specific contract requirements including SOP’s, etc.)
• Champion Continuous Improvement Process initiatives across customer sites
• Ensure the transfer of best practices across customer sites
• Execution of on-site Customer projects / strategic initiative(s) as assigned by management

Required Education and Experience

• High School Diploma, required
• Bachelor's Degree, preferred
• 1-2 years in an administrative or similar role, required
• 2 years of Logistics industry experience, preferred

Our Organization is an equal opportunity employer.