County Care Operations Manager

ICES: Data, Discovery, Better Health; Tualatin (OR); On-site; USD 60,000 - 62,000; Full time

Job summary

Empowered Services seeks a Care Manager in Oregon to lead county operations and supervise care coordinators and DSP staff. The role combines hands-on leadership with community relationship building, ensuring referrals progress from intake to stable service and aligning staffing with county needs.

Location is in Oregon with local travel, full-time schedule, and a pay range of $29–$30 per hour. The position emphasizes customer service, data-driven planning, and growth within the county operation.

Qualifications

• Strong leadership, communication, organization, and problem-solving skills.
• Ability to supervise employees, provide feedback, and hold others accountable.
• Reliable transportation and ability to travel throughout an assigned county or service area.
• Commitment to person-centered support for individuals with intellectual and developmental disabilities.

Responsibilities

• Lead county operations and own day-to-day activities for the assigned county.
• Supervise Care Coordinators and the county Direct Support Professional workforce, ensuring performance and accountability.
• Oversee intake, matching, referrals, and service starts to ensure timely activation.
• Maintain strong customer services, address scheduling gaps, and facilitate partner communications.
• Grow county services by building community relationships and monitoring staffing capacity.

Job description

Empowered Services seeks a Care Manager in Oregon to lead county operations and supervise care coordinators and DSP staff. The role combines hands-on leadership with community relationship building, ensuring referrals progress from intake to stable service and aligning staffing with county needs.

Location is in Oregon with local travel, full-time schedule, and a pay range of $29–$30 per hour. The position emphasizes customer service, data-driven planning, and growth within the county operation.