Counter Sales Pro - Plumbing & HVAC Advisor (Charleston)

Ferguson Enterprises, Inc.; North Charleston (SC); Presencial; USD 27.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision

Paid time off

Life insurance

401(k) with company match

Paid parental leave

Descripción de la vacante

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers at our Charleston, SC location. This onsite role focuses on building relationships, advising customers, and driving sales alongside an established team.

Responsibilities include engaging customers, applying product knowledge to guide purchases, processing transactions accurately, and coordinating with Outside Sales for account growth.

Formación

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsabilidades

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Conocimientos

Customer service

Sales

Communication

Digital literacy

Organizational skills

Herramientas

Catalogs

Computer systems

Descripción del empleo

Ferguson Enterprises, LLC is seeking a knowledgeable Counter Sales Associate to support plumbing and HVAC contractor customers at our Charleston, SC location. This onsite role focuses on building relationships, advising customers, and driving sales alongside an established team.

Responsibilities include engaging customers, applying product knowledge to guide purchases, processing transactions accurately, and coordinating with Outside Sales for account growth.