Counter Sales Advisor - Plumbing & HVAC

Ferguson; North Charleston (SC); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts

Job summary

Ferguson in Charleston, SC is seeking a knowledgeable, results-driven Counter Sales Associate who will be a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy.

The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Qualifications

• 0-3 years in customer service or sales, plumbing/HVAC experience preferred.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Tools

POS systems

Catalogs

Job description

Ferguson in Charleston, SC is seeking a knowledgeable, results-driven Counter Sales Associate who will be a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy.

The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.