Counter Sales Pro - Plumbing & HVAC

Ferguson Inc.; Corte Madera (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Associate discounts

Community involvement opportunities

Job summary

Ferguson Enterprises is seeking a customer-focused Counter Sales Associate in Corte Madera, CA to engage customers and guide purchasing decisions across plumbing and HVAC products. You will learn continuously, apply product knowledge, and support account growth with the Outside Sales team.

The role requires 1–3 years in customer service or sales, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize catalogs, computer systems, manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment reflecting our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Multi-tasking

Job description

Ferguson Enterprises is seeking a customer-focused Counter Sales Associate in Corte Madera, CA to engage customers and guide purchasing decisions across plumbing and HVAC products. You will learn continuously, apply product knowledge, and support account growth with the Outside Sales team.

The role requires 1–3 years in customer service or sales, strong communication, and the ability to thrive in a fast-paced environment.