Counter Sales Pro – Help Pro Contractors Upsell Solutions

White Cap Management LLC; Durango (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

White Cap is hiring immediately for a Counter Sales Associate in Durango, CO. You will deliver exceptional customer service to walk-in and phone customers, process orders, provide quotes, and help customers select the right products for their projects.

You will use our ERP-like sales systems, upsell related items, and share product knowledge to resolve questions. This role offers a fast-paced environment and growth opportunities within the White Cap family.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.

Responsibilities

• Delivers exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

Upselling

Communication

Tools

Oracle ERP

Job description

White Cap is hiring immediately for a Counter Sales Associate in Durango, CO. You will deliver exceptional customer service to walk-in and phone customers, process orders, provide quotes, and help customers select the right products for their projects.

You will use our ERP-like sales systems, upsell related items, and share product knowledge to resolve questions. This role offers a fast-paced environment and growth opportunities within the White Cap family.