Counter Sales Pro: Expert Help & Upsell for Contractors

White Cap; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

White Cap is seeking a Counter Sales Associate to deliver exceptional service to walk-in, phone, and will-call customers in a fast-paced on-site Salt Lake City environment. You will process orders, quote prices, and provide order information while understanding product features and applications.

Preferred candidates have experience with sales order systems or ERP (Oracle or similar), strong communication skills, and an ability to multitask with accuracy.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Demonstrated ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.

Responsibilities

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Skills

Customer service

ERP systems

Upselling / cross-selling

Construction product knowledge

Order entry / multitasking

Communication skills

Bilingual Spanish/English

Job description

White Cap is seeking a Counter Sales Associate to deliver exceptional service to walk-in, phone, and will-call customers in a fast-paced on-site Salt Lake City environment. You will process orders, quote prices, and provide order information while understanding product features and applications.

Preferred candidates have experience with sales order systems or ERP (Oracle or similar), strong communication skills, and an ability to multitask with accuracy.