Counter Sales & Plumbing/HVAC Product Expert

Ferguson Enterprises, Inc.; Amarillo (TX); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson Enterprises, Inc. is seeking a customer-facing associate in Texas to support counter service, phone and email inquiries, and part recommendations. You will act as a product expert in plumbing and HVAC, helping customers choose solutions and promoting strategic products.

Responsibilities include upselling, processing transactions, and coordinating with Outside Sales to grow accounts. The role requires reliability, quick learning, and the ability to lift up to 50 lbs.

Qualifications

• 1–3 years of experience in customer service or sales.
• 1 year experience in plumbing/HVAC or related industry knowledge preferred.
• Bilingual preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Sales mindset

Communication skills

Digital literacy

Organizational skills

Self-motivated

Customer engagement

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, Inc. is seeking a customer-facing associate in Texas to support counter service, phone and email inquiries, and part recommendations. You will act as a product expert in plumbing and HVAC, helping customers choose solutions and promoting strategic products.

Responsibilities include upselling, processing transactions, and coordinating with Outside Sales to grow accounts. The role requires reliability, quick learning, and the ability to lift up to 50 lbs.