Counter Sales Pro — Plumbing & HVAC Expert

Ferguson Enterprises, Inc.; Village of Riverside (NY); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Employee discounts

Job summary

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers. You will use product expertise to guide purchasing decisions, drive sales, and ensure outstanding service at the counter and via phone or email.

You will process transactions, manage orders, and maintain an organized counter while collaborating with Outside Sales to grow accounts. A safety-conscious, customer-focused professional with 1–3 years of related experience is

Qualifications

• 1–3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Must be at least 18 years old.
• Valid state-issued license is required.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Strong communication skills for consultative selling.

Responsibilities

• Engage customers at the counter, on the phone, and via email to understand needs and propose solutions.
• Serve as product expert by learning plumbing/HVAC products to guide decisions.
• Drive sales growth by upselling, cross-selling and promoting programs.
• Utilize catalogs and computer systems to locate parts and provide accurate information.
• Process transactions accurately while delivering a positive customer experience.
• Collaborate with Outside Sales to support account growth and seamless service.
• Manage special orders and follow up on status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to safety regulations, PPE usage, and weight limits.

Skills

Customer service

Sales mindset

Communication skills

Digital literacy

Organizational skills

Lift 50 lbs

Stand for extended periods

License required

18+ years old

Tools

POS systems

Catalogs

Manufacturer databases

Computer systems

Job description

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to serve plumbing and HVAC contractor customers. You will use product expertise to guide purchasing decisions, drive sales, and ensure outstanding service at the counter and via phone or email.

You will process transactions, manage orders, and maintain an organized counter while collaborating with Outside Sales to grow accounts. A safety-conscious, customer-focused professional with 1–3 years of related experience is