Counter Sales & Customer Service Associate

UNITED REFRIGERATION, INC.; Eau Claire (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

UNITED REFRIGERATION, INC. seeks a customer service-oriented associate to greet customers, answer calls, and provide knowledgeable assistance. You will process orders, assist with invoicing and returns, and help with stock loading/unloading while maintaining a clean, safe work environment.

The role requires reliability, basic knowledge of HVACR, and willingness to participate in after-hours rotations; training on UNITED's product offerings and industry standards will be provided.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn and understand UNITED's product offering as well as rest of industry.
• Attend product seminars provided in-house and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Responsibilities

• Greet customers promptly and courteously by name (if known).
• Answer telephones promptly identifying yourself and the company.
• Provide professional and knowledgeable assistance to customers.
• Process customer orders accurately and timely; upsell where appropriate.
• Assist in invoicing, credits, returns, and basic procurement tasks.
• Load and unload company and customer vehicles using proper equipment.
• Break down and put away stock; maintain clean, organized area.
• Maintain regular and punctual attendance; participate in after-hours rotation.

Skills

Cross-reference substitutes

Customer relations

Tools

Office equipment

Job description

UNITED REFRIGERATION, INC. seeks a customer service-oriented associate to greet customers, answer calls, and provide knowledgeable assistance. You will process orders, assist with invoicing and returns, and help with stock loading/unloading while maintaining a clean, safe work environment.

The role requires reliability, basic knowledge of HVACR, and willingness to participate in after-hours rotations; training on UNITED's product offerings and industry standards will be provided.