Counter Sales & Customer Experience Specialist

SRS Distribution Inc.; Saginaw (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/dental/vision

Job summary

SRS Distribution Inc. seeks a Counter Sales Customer Associate at Heritage Pool Supply in Saginaw, MI to handle order entry, inventory coordination, and logistics support, delivering exceptional customer service.

The role emphasizes accurate order processing, pricing guidance, and strong communication with the warehouse and sales teams to ensure timely deliveries and customer satisfaction.

Qualifications

• Prior experience in customer service or sales.
• Proficiency with basic computer operations.
• Experience with POS systems and order entry procedures.
• Clear, courteous communication via in person, over phone and email.
• Ability to lift up to 75 lbs and work in warehouses/outdoor conditions.
• Willingness to work overtime during peak season.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person consultations.
• Accurately process and manage customer transactions at the sales counter using the company’s system.
• Deliver product recommendations and pricing information tailored to customer needs.
• Create detailed sales orders and quotes from customer measurements.
• Coordinate and schedule truck deliveries with precision.

Skills

Customer service

POS systems

Communication

Problem solving

Physical stamina

Computer skills

Education

High school diploma

Tools

POS terminals

Job description

SRS Distribution Inc. seeks a Counter Sales Customer Associate at Heritage Pool Supply in Saginaw, MI to handle order entry, inventory coordination, and logistics support, delivering exceptional customer service.

The role emphasizes accurate order processing, pricing guidance, and strong communication with the warehouse and sales teams to ensure timely deliveries and customer satisfaction.