Counter Sales Associate

Homans Associates; Fall River (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Homans, Fall River, MA, is seeking a Counter Sales Associate to join our team. This full-time role operates Monday–Friday at $24/hour and involves helping customers on the showroom floor, identifying needs, presenting products, and offering tailored solutions. You will greet customers, discuss features, process orders, and support warehouse staff.

Relocation assistance is not available. This position emphasizes a positive attitude and proactive problem solving to ensure a world-class customer

Qualifications

• Identify customer needs and present questions about products and services
• Recommend tailored solutions to customers
• A positive attitude and a proactive approach to resolving customer issues will be key to your success
• Relocation assistance is not available for this role

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned.

Job description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Fall River, MA facility to join our team. This full-time position operates Monday–Friday, at $24/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role.

Company Website: http://www.homans.com/careers

Responsibilities

• Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise.
• Display merchandise, suggest selections that meet customer\'s needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom.
• Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available.
• Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.
• Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made.
• Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns.
• Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments.
• Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
• Other duties as assigned.